Internetwork Engineering

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Diane Laursen

Diane Laursen is the Manager of Customer Success for Internetwork Engineering (IE) and has 25+ years of industry experience focused on Cisco services as well as organizational operations. Some of her specialties include Sales Operations, Project Management, and Cisco SMARTnet Contract Management, Cisco Subscriptions, and Enterprise Agreements.

Blog Feature

Partners | Customer Experience

By: Diane Laursen
February 16th, 2023

As Cisco transitions more of its business to software, simplifying Smartnet, entitlement and license management is increasingly important. Most organizations are asking how they can get the support and management they need, efficiently and cost effectively. What if we told you a well-run customer experience team is the answer to reducing costs when dealing with complex license management for the high-quality solutions you need (like Cisco SmartNet subscriptions and Enterprise Agreements)?