--- title: Unified Communications Solutions description: Want to Unite your existing collaboration technology for a simplified and streamlined user experience? Learn more! image: https://www.ineteng.com/hubfs/Website%20Featured%20Images%20(90).png --- [Skip to main content](https://www.ineteng.com/collaboration-technology/unified-communications#maincontent) - [ CHALLENGES ](https://www.ineteng.com/collaboration-technology/unified-communications?hsLang=en#CHALLENGES) - [ SOLUTIONS ](https://www.ineteng.com/collaboration-technology/unified-communications?hsLang=en#SOLUTIONS) - [ BENEFITS ](https://www.ineteng.com/collaboration-technology/unified-communications?hsLang=en#BENEFITS) - [ IE OFFERINGS ](https://www.ineteng.com/collaboration-technology/unified-communications?hsLang=en#IEOFFERINGS) - [ WHY IE? ](https://www.ineteng.com/collaboration-technology/unified-communications?hsLang=en#WHYIE) - [ FAQs ](https://www.ineteng.com/collaboration-technology/unified-communications?hsLang=en#FAQs) - [ UC RESOURCES ](https://www.ineteng.com/collaboration-technology/unified-communications?hsLang=en#UCRESOURCES) - Select One - CHALLENGES SOLUTIONS BENEFITS IE OFFERINGS WHY IE? FAQs UC RESOURCES ![Website_Unified Communications_Overview Module 2](https://www.ineteng.com/hs-fs/hubfs/Website%202.0/Stock%20Images/Website_Unified%20Communications_Overview%20Module%202.png?width=1600&height=900&name=Website_Unified%20Communications_Overview%20Module%202.png) ## Strategize & Unite For today's virtual workplace, you need communication solutions and services that provide a seamless user experience across various media types and devices. This can include messaging, voice and video calling, cloud calling, video in the cloud, cloud contact center, team collaboration, video conferencing, and file sharing - and more. Whether on-prem, in the cloud, or somewhere in between, the right IT solution provider can help you manage your UC strategy and environment.  ![Website_Unified Communications_Overview Module 2](https://www.ineteng.com/hs-fs/hubfs/Website%202.0/Stock%20Images/Website_Unified%20Communications_Overview%20Module%202.png?width=1600&height=900&name=Website_Unified%20Communications_Overview%20Module%202.png) ## Top Enterprise Communications Challenges and UC Implementation Hurdles Unified Communications (UC) can help solve many of today's biggest enterprise communication issues. Here are the most common challenges we've seen over our many years of implementing UC solutions. #### Inconsistent User Experiences #### Disruptions in User Productivity from Poor Application Performance #### Poor UC Product ROI #### Complex UC Management On-Prem and in the Cloud #### Lack of Access Flexibility ## Unified Communications Solutions and Partner Recommendations Enhance your UC platform with the latest Collaboration solutions from our partners, some of the most trusted technology manufacturers in the industry. ### OpenText ™ and XMedius Enterprise-class communications solutions tailored to your needs.  ** #### XM Fax ** #### XM SendSecure ** #### OpenText™ CX-E Voice ** #### XM Hospitality ### Cisco Market-leading unified communications delivered on premises and in the cloud.   ** #### Unified Communications Manager ** #### Emergency Responder (On-Prem E911) ** #### Webex Calling ** #### Hosted Collaboration Solution (HCS) ### 2Ring Get advanced phone services that enhance the potential of your Cisco IP Telephony. ** #### Phone Services (PS) ** #### Call Accounting (AC)  ** #### Phone Services v7.6.6 – Salesforce Integration for CUCM ### Synergy Sky Support your collaboration investment across various platforms to make meetings effortless with zero user training.  ** #### Suite (Conferencing Integrator) ### Dubber Enhance your propositions and create new revenue streams with cloud call recording and voice AI.   ** #### Call Recording ** #### AI ### Singlewire Transform your Unified Communications or UCaaS VoIP system into a mass notification platform.  ** #### Informacast ### Redsky Technologies RedSky solutions for Cisco are easy to deploy and make your company 100% compliant with all federal and state E911 legislation, including Kari’s Law and the Ray Baum Act.  ** #### Cloud E911 ### ISI Telemanagement Solutions Simplify, unify, and enhance the entire lifecycle of your unified communications with solutions that maximize productivity, optimize customer experience, and reveal actionable insights.  ** #### Infotel ### Eleveo Eleveo solutions protect your business by recording contact center interactions like service requests, and outbound sales, providing solutions for privacy and regulatory requirements. ** #### Call recording (On-Premises) ** #### Recording Scorecarding ** #### Call Sentiment [Learn More about Our Partners](https://www.ineteng.com/about/customer-experience/technology-partner?hsLang=en) ## The Benefits of Unified Communications Finding the UC solutions and services that enhance your business operations can provide multiple benefits. #### Seamless mobility between UC platforms #### Same user experience regardless of media type or location #### Streamlined UC management #### More ways to stay connected with your team ## Need Collaboration Support or Onboarding? #### Get started with one of IE’s Services offerings.  [![IE's Managed IT Services Offering](https://www.ineteng.com/hubfs/Icons_Managed-IT-Services.png) ](https://www.ineteng.com/managed-collaboration-services?hsLang=en) #### [ Managed Services ](https://www.ineteng.com/managed-collaboration-services?hsLang=en) Our Managed Collaboration Services can provide a superior UC experience. We have a talented team of UC experts and offer everything from simple monitoring to complete proactive management of your communications infrastructure. Whether on-prem or in the cloud, we'll work to ensure maximum uptime, improve your employee experience, and help you get the most from your collaboration investment.  [Learn More About Managed Collaboration Services](https://www.ineteng.com/managed-collaboration-services?hsLang=en) [![Human Resources_AdoptionServices](https://www.ineteng.com/hubfs/Human%20Resources_AdoptionServices.png) ](https://www.ineteng.com/webex-adoption-services?hsLang=en) #### [ Webex Adoption Services ](https://www.ineteng.com/webex-adoption-services?hsLang=en) Onboard new employees, teams, or your entire organization faster with our Collaboration Adoption Services. From introducing Webex Meetings to teaching power user tricks in Teams, our Cisco Collaboration experts can do it all. We'll help you accelerate adoption and enhance productivity so you can get the best ROI from your collaboration investment.  [Try Webex Adoption Services ](https://www.ineteng.com/webex-adoption-services?hsLang=en) ## Looking for More Collaboration Solutions? We also specialize in Contact Center and Conferencing solutions.  Contact Center Conferencing Select a tab Contact Center Conferencing Efficient Support, Better Customer Service ### Contact Center Streamline and simplify your operations. Provide better service to your customers and improve call center productivity with contact center solutions that can organize queues, measure the sentiment of callers, and offer omni-channel contact to your valued customers.   [Contact Center Solutions Learn how our Contact Center solutions can help you improve customer experience. ](https://www.ineteng.com/collaboration-technology/contact-center-solutions?hsLang=en) Work Smarter Together. ### Conferencing Enhance collaboration capabilities on-prem and in the cloud. Get customized conferencing solutions to keep your team connected, efficient, and productive, allowing them to securely collaborate online from anywhere. Whether on-prem, in the cloud, or from a hybrid cloud environment, find the virtual conferencing solutions you need to bring your teams together.   [Conferencing Solutions Learn how our collaboration solutions can help you keep your team connected. ](https://www.ineteng.com/collaboration-technology/conferencing?hsLang=en) ## Why Choose IE for Your Unified Communications Solutions? We know you’ve got options when selecting a UC solutions provider. Here are a few benefits you can expect when partnering with us.  #### Reliable Tech Partnerships We partner with some of the best collaboration tech vendors in the industry. We offer UC solutions for team chat, web and video conferencing, VoIP, data sharing (interactive virtual whiteboards), integrated voicemail, email, fax, and text (SMS), and more. Many of our partners provide solutions to cover all your collaboration needs so you can stay with a single vendor solution, while others offer integrations giving you a seamless user experience regardless of solution or device type.   #### Dedicated Customer Experience Team Juggling your unified communications solutions, onboarding users, and transitioning technology life cycles is a full-time job. That’s why we’ve created the IE Customer Experience team. They handle support and entitlement issues, measure consumption, and advise on ways to improve adoption. They also offer renewal services to help you right-size your investment. You'll get both a hassle-free renewal experience and data backed recommendations to help you accomplish your business goals. #### Webex Adoption Services IE offers Webex Adoption services to help your business get the most from your tech investments. We'll help your on-board and train users quickly because rapid tech adoption means faster Time to Value! We can also customize the end-user training to help your team accomplish YOUR specific business goals and brand it for your company to provide the best employee experience. ## Frequently Asked Questions #### How to maintain productivity and efficiency when employees are working from home? Implementing a Unified Communications platform that addresses the needs of your workforce is crucial. If they have the tools they need to collaborate and stay connected with their teammates, they can maintain or even increase productivity.  #### How can my workforce better use the UC solutions we already have? First, you’ll want to identify the goals and drivers for your organization. Then reiterate why your UC platform is critical to organizational success down to the department level. Be sure to have buy-in from key department leaders.  Next, measure adoption against your goals to see how many employees in your company are using the service.  Lastly, you'll survey your organization to see the impact of the solution to show ROI and share internal success stories. If you find that adoption rates are low, users may be struggling with features or the user interface. If so, we offer Adoption Services to help your team get comfortable using the features so you can maximize ROI.    ## Recommended Resources [![Image](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) ](https://www.ineteng.com/blog/microsoft-teams-room-mtr-or-cisco-webex-video-integration-for-microsoft-teams-vimt?hsLang=en) Blog #### ## [Microsoft Teams Room (MTR) or Cisco Webex Video Integration for Microsoft Teams (VIMT)? ](https://www.ineteng.com/blog/microsoft-teams-room-mtr-or-cisco-webex-video-integration-for-microsoft-teams-vimt?hsLang=en) Using Microsoft Teams and looking to utilize the Webex integration to enhance your video? Read our blog where we compare MTR and VIMT modes!  [Read Now](https://www.ineteng.com/blog/microsoft-teams-room-mtr-or-cisco-webex-video-integration-for-microsoft-teams-vimt?hsLang=en) [![Image](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) ](https://www.ineteng.com/blog/webex-teams-and-microsoft-teams-unite-to-improve-collaboration?hsLang=en) Blog #### ## [Webex Teams and Microsoft Teams Unite to Improve Collaboration](https://www.ineteng.com/blog/webex-teams-and-microsoft-teams-unite-to-improve-collaboration?hsLang=en) Webex and Microsoft Teams have integrated. Read our blog to learn about the features and benefits of this upgrade!  [Read Now](https://www.ineteng.com/blog/webex-teams-and-microsoft-teams-unite-to-improve-collaboration?hsLang=en) [![Image](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) ](https://www.ineteng.com/blog/navigating-contact-centers-and-cloud-calling-with-webe?hsLang=en) Blog #### ## [Navigating Contact Centers and Cloud Calling with Webex](https://www.ineteng.com/blog/navigating-contact-centers-and-cloud-calling-with-webe?hsLang=en) Are you paying for a contact center but not sure if you’re underutilizing or investing in unnecessary features? Explore Webex's offerings to learn more. [Read Now](https://www.ineteng.com/blog/navigating-contact-centers-and-cloud-calling-with-webe?hsLang=en) [View All](https://www.ineteng.com/technology-resources?hsLang=en) ## Ready for a Better Approach to Collaboration? ##### Elevate your communications. Give your employees and customers a seamless and secure user experience. [Get Started](https://www.ineteng.com/schedule-a-meeting?hsLang=en)