Unite and integrate your communication technologies into a seamless user interface for better employee and customer experiences.
For today's virtual workplace, you need communication solutions and services that provide a seamless user experience across various media types and devices. This can include messaging, voice and video calling, cloud calling, video in the cloud, cloud contact center, team collaboration, video conferencing, and file sharing - and more. Whether on-prem, in the cloud, or somewhere in between, the right IT solution provider can help you manage your UC strategy and environment.
Unified Communications (UC) can help solve many of today's biggest enterprise communication issues. Here are the most common challenges we've seen over our many years of implementing UC solutions.
Enhance your UC platform with the latest Collaboration solutions from our partners, some of the most trusted technology manufacturers in the industry.
Enterprise-class communications solutions tailored to your needs.
Market-leading unified communications delivered on premises and in the cloud.
Get advanced phone services that enhance the potential of your Cisco IP Telephony.
Support your collaboration investment across various platforms to make meetings effortless with zero user training.
Enhance your propositions and create new revenue streams with cloud call recording and voice AI.
Transform your Unified Communications or UCaaS VoIP system into a mass notification platform.
RedSky solutions for Cisco are easy to deploy and make your company 100% compliant with all federal and state E911 legislation, including Kari’s Law and the Ray Baum Act.
Simplify, unify, and enhance the entire lifecycle of your unified communications with solutions that maximize productivity, optimize customer experience, and reveal actionable insights.
Eleveo solutions protect your business by recording contact center interactions like service requests, and outbound sales, providing solutions for privacy and regulatory requirements.
Finding the UC solutions and services that enhance your business operations can provide multiple benefits.
We also specialize in Contact Center and Conferencing solutions.
Efficient Support, Better Customer Service
Streamline and simplify your operations.
Provide better service to your customers and improve call center productivity with contact center solutions that can organize queues, measure the sentiment of callers, and offer omni-channel contact to your valued customers.
Work Smarter Together.
Enhance collaboration capabilities on-prem and in the cloud.
Get customized conferencing solutions to keep your team connected, efficient, and productive, allowing them to securely collaborate online from anywhere. Whether on-prem, in the cloud, or from a hybrid cloud environment, find the virtual conferencing solutions you need to bring your teams together.
We know you’ve got options when selecting a UC solutions provider. Here are a few benefits you can expect when partnering with us.
We partner with some of the best collaboration tech vendors in the industry. We offer UC solutions for team chat, web and video conferencing, VoIP, data sharing (interactive virtual whiteboards), integrated voicemail, email, fax, and text (SMS), and more. Many of our partners provide solutions to cover all your collaboration needs so you can stay with a single vendor solution, while others offer integrations giving you a seamless user experience regardless of solution or device type.
Juggling your unified communications solutions, onboarding users, and transitioning technology life cycles is a full-time job. That’s why we’ve created the IE Customer Experience team. They handle support and entitlement issues, measure consumption, and advise on ways to improve adoption. They also offer renewal services to help you right-size your investment. You'll get both a hassle-free renewal experience and data backed recommendations to help you accomplish your business goals.
IE offers Webex Adoption services to help your business get the most from your tech investments. We'll help your on-board and train users quickly because rapid tech adoption means faster Time to Value! We can also customize the end-user training to help your team accomplish YOUR specific business goals and brand it for your company to provide the best employee experience.
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Webex and Zoom are two of the most widely used collaboration solutions in healthcare. Find out which one can better accommodate healthcare requirements.
Are you using the best collaboration solution for your state or local government agency? In our blog, we compare Webex and Zoom in the agency space.