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Website_Unified Communications_Overview Module 2

Strategize & Unite

For today's virtual workplace, you need communication solutions and services that provide a seamless user experience across various media types and devices. This can include messaging, voice and video calling, cloud calling, video in the cloud, cloud contact center, team collaboration, video conferencing, and file sharing - and more. Whether on-prem, in the cloud, or somewhere in between, the right IT solution provider can help you manage your UC strategy and environment. 

Website_Unified Communications_Overview Module 2

Top Enterprise Communications Challenges and UC Implementation Hurdles

Unified Communications (UC) can help solve many of today's biggest enterprise communication issues. Here are the most common challenges we've seen over our many years of implementing UC solutions.

Inconsistent User Experiences

Disruptions in User Productivity from Poor Application Performance

Poor UC Product ROI

Complex UC Management On-Prem and in the Cloud

Lack of Access Flexibility

Unified Communications Solutions and Partner Recommendations

Enhance your UC platform with the latest Collaboration solutions from our partners, some of the most trusted technology manufacturers in the industry.

The Benefits of Unified Communications

Finding the UC solutions and services that enhance your business operations can provide multiple benefits.

Seamless mobility between UC platforms

Same user experience regardless of media type or location

Streamlined UC management

More ways to stay connected with your team

Need Collaboration Support or Onboarding?

Get started with one of IE’s Services offerings. 

Looking for More Collaboration Solutions?

We also specialize in Contact Center and Conferencing solutions. 

Contact Center Conferencing

Efficient Support, Better Customer Service

Contact Center

Streamline and simplify your operations.

Provide better service to your customers and improve call center productivity with contact center solutions that can organize queues, measure the sentiment of callers, and offer omni-channel contact to your valued customers.  

Work Smarter Together.


Enhance collaboration capabilities on-prem and in the cloud.

Get customized conferencing solutions to keep your team connected, efficient, and productive, allowing them to securely collaborate online from anywhere. Whether on-prem, in the cloud, or from a hybrid cloud environment, find the virtual conferencing solutions you need to bring your teams together.  

Why Choose IE for Your Unified Communications Solutions?

We know you’ve got options when selecting a UC solutions provider. Here are a few benefits you can expect when partnering with us. 

Reliable Tech Partnerships

We partner with some of the best collaboration tech vendors in the industry. We offer UC solutions for team chat, web and video conferencing, VoIP, data sharing (interactive virtual whiteboards), integrated voicemail, email, fax, and text (SMS), and more. Many of our partners provide solutions to cover all your collaboration needs so you can stay with a single vendor solution, while others offer integrations giving you a seamless user experience regardless of solution or device type.  

Dedicated Customer Experience Team

Juggling your unified communications solutions, onboarding users, and transitioning technology life cycles is a full-time job. That’s why we’ve created the IE Customer Experience team. They handle support and entitlement issues, measure consumption, and advise on ways to improve adoption. They also offer renewal services to help you right-size your investment. You'll get both a hassle-free renewal experience and data backed recommendations to help you accomplish your business goals.

Webex Adoption Services

IE offers Webex Adoption services to help your business get the most from your tech investments. We'll help your on-board and train users quickly because rapid tech adoption means faster Time to ValueWe can also customize the end-user training to help your team accomplish YOUR specific business goals and brand it for your company to provide the best employee experience.

Frequently Asked Questions

How to maintain productivity and efficiency when employees are working from home?

How can my workforce better use the UC solutions we already have?

Recommended Resources

Ready for a Better Approach to Collaboration?

Elevate your communications. Give your employees and customers a seamless and secure user experience.