Blog

It’s no secret that historically in-person meetings are now being moved online, and patient appointments are no exception. Whether you’re communicating with hospital staff, or hosting a secure Telehealth appointment, you need a collaboration solution that provides a reliably secure and intuitive experience. Webex and Zoom are a few of the most prominent collaboration solutions we’ve seen in healthcare environments. 

Patients don’t cease being consumers. While they prioritize the clinical outcome, they also expect a seamless customer experience. 

Patient engagement is a hot topic for both healthcare professionals and patients. Why, you ask? Because the ultimate goal of healthcare professionals is empowered patients, and improving health outcomes with increased patient engagement is a great way to do just that.

It seems people aren't the only ones facing a certain viral nemesis. Cyber-attacks are on the rise from opportunistic hackers, and Ryuk ransomware has risen to the top of the threat list.

Has your healthcare system experienced a bottleneck transferring patient information amidst the COVID-19 pandemic? If so, you are not alone. Healthcare systems all over the country have been struggling to keep up with the number of COVID-related file transfers flooding their offices. This has resulted in the loss of pertinent patient information that later needs to be re-entered by hospital administrative staff. Additionally, due to the sheer volume of faxes, offices are getting test results sometimes weeks after the fact, which renders them virtually useless.    

In Part I of our blog series on Disaster Recovery, we discussed why DR is no longer enough in the healthcare industry. Today we’d like to focus on clearing up a common misconception that disaster recovery and business continuity are essentially the same thing. While disaster recovery is essential, it’s only a small piece of the larger puzzle required to plan for the continuation of healthcare operations.