OnDemand Access: Get the IT support you need, when you need it.

Get access to our certified and experienced support team so you can get back to business.

What is OnDemand Access?

Even the best IT teams need help at times. OnDemand Access provides speed and scale to your problem-solving capability when you need it. Whether you're fighting a major outage or just trying to complete some nagging tasks, OnDemand Access is an extension of your team.

What’s included in OnDemand Access?

Below are some of the standard features of OnDemand Access. More customization options are available upon consultation with our team.

Monthly Usage Reports

OnDemand Portal Access & Service Request Tracking

8x5 NBD Engineer Access to Highly Trained Engineers with Expert Certifications

OnDemand Access Benefits

Here’s what sets IE’s OnDemand Access apart from the rest!

Local Expertise, Global Reach

Our Network Operations Centers (NOC) locations in Charlotte and Raleigh NC, are staffed 24x7 with local — not offshore — resources. This eliminates language and time zone issues for US-based support. Through OnDemand Access, our experts are available on an 8x5 basis. Our highly certified and experienced technologists follow Information Technology Infrastructure Library (ITIL) and Project Management Institute (PMI) standards to deliver best-in-class service and have the capability to support your business locally and globally.

OnDemand Portal Access

As an OnDemand customer, you’ll have access to your own OnDemand portal where you can submit tickets and track their status. IE's team will respond promptly to your requests and will keep you updated from the moment we start working on your issue until it's resolved.

Access vs. Assurance

Wondering if OnDemand Access is right for your team? Compare our offerings and find the best fit for your IT Managed Services needs!

OnDemand Access OnDemand Assurance

8x5 Expert Support

The IT support and unique skill sets you need are at your fingertips.

Choose OnDemand Access when you need extra tech support. You'll be able to fill skill gaps, scale your team, and leverage our service desk which churns out a 1 business day response time! Once you sign up, you'll gain access to our highly trained and experienced engineers. Access provides tech experts on an 8x5 basis, but you can submit your service request 24x7 through our OnDemand customer portal!

Learn More about OnDemand Access Gain Access to IE's Expert Technologists

24/7 Support from IE's Expert Team.

Our proactive OnDemand Assurance offering includes quarterly device updates, 24X7 support, device management, remote system administration, monitoring, and reporting, and system automation.

IE’s OnDemand Assurance offering includes all the features of OnDemand Access but focuses on a more proactive approach. Consider Assurance if you are looking for full IT remediation and on-going operations with optional tech stack design, and implementation. We’ll support your mission critical infrastructure so you can focus on more strategic business and IT objectives.