Improve your existing infrastructure and deliver around-the-clock reliability with proactive remote system administration, monitoring, and reporting. .
Anticipate and adapt to ever-changing business demands by scaling your tech team and allocating resources where you need the most. With OnDemand Assurance you can offload remote system administration, monitoring, and reporting to experienced tech professionals. With OnDemand Assurance, you can focus on the day-to-day operations needed to grow your business while we maintain a strong infrastructure.
Our Network Operations Centers (NOC) locations in Charlotte and Raleigh NC, are staffed 24x7 with local — not offshore — resources. This eliminates language and time zone issues for US-based support. Our highly certified and experienced technologists follow Information Technology Infrastructure Library (ITIL) and Project Management Institute (PMI) standards to deliver best-in-class service and have the capability to support your business locally and globally.
This isn’t your average help desk support; our team has advanced certifications and field experience. You'll receive proactive device management which includes quarterly updates in addition to configuration and IP address management. We’ll never leave your business hanging with proactive monitoring and alerting, and traffic analysis.
Some MSPs offer a low up-front cost and then get you with hidden fees and up-charges. With IE, the contract price you get is it, and onboarding’s included! We understand what it takes to manage and effectively run different environment types. This allows us to build a reliable infrastructure for you while providing a realistic cost estimate.
We’ve got the tool kit and expertise to help you free up manpower for more strategic objectives. We identify server and workstation management automation opportunities to help you offload to repetitive, manual, and time-consuming tasks. You could even manage vulnerabilities using automation, we can deploy server and workstation OS patches and even patch some third-party apps.
If you experience an issue or downtime, we are on it! Our experience and fast turnaround time allow us to efficiently pinpoint the issue and get you up and running quickly! We are an extension of your team in times of need, and our cloud-based toolset allows us to address your issue with precision.
Wondering if OnDemand Assurance is right for your team? Compare our offerings and find the best fit for your IT Managed Services needs!
From quarterly device updates to 24X7 support, find the services your company needs with our OnDemand Assurance offering.
IE’s OnDemand Assurance is designed for your mission critical infrastructure, so you can deliver the around-the-clock reliability your business needs. This is our more proactive and extensive OnDemand offering but still includes all the benefits of Access. Consider Assurance if you are looking for full IT remediation and on-going operations with optional tech stack design and implementation.
Out-task unique skills or offload all of IT to the experts so you can accomplish your goals.
IE’s OnDemand Access offering provides you with direct access to highly trained and experienced engineers. It allows you to fill skill gaps while extending your existing team, giving you more bandwidth to accomplish your goals. Our engineers are on call 8x5 NBD, but you can submit requests 24x7, expecting a 1 business day response time from our service desk.
IT Director, Presbyterian Homes
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