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What is OnDemand Assurance?

Anticipate and adapt to ever-changing business demands by scaling your tech team and allocating resources where you need the most. With OnDemand Assurance you can offload remote system administration, monitoring, and reporting to experienced tech professionals. With OnDemand Assurance, you can focus on the day-to-day operations needed to grow your business while we maintain a strong infrastructure. 


What’s included in OnDemand Assurance?

Below are some of the standard features of OnDemand Assurance. We can also provide a custom tailored support plan specifically for you. Just ask! 

24X7 support with SLA

Regular device updates

Active device management

Configuration management

Managed monitoring and alerting

Unlimited emergency support

IP address management

Traffic analysis

OnDemand Assurance Benefits

 Here’s what sets IE’s OnDemand Assurance apart from the rest! 

Local Expertise, Global Reach

Our Network Operations Centers (NOC) locations in Charlotte and Raleigh NC, are staffed 24x7 with local — not offshore — resources. This eliminates language and time zone issues for US-based support. Our highly certified and experienced technologists follow Information Technology Infrastructure Library (ITIL) and Project Management Institute (PMI) standards to deliver best-in-class service and have the capability to support your business locally and globally. 

Proactive Top Level Certified Technicians

This isn’t your average help desk support; our team has advanced certifications and field experience. You'll receive proactive device management which includes quarterly updates in addition to configuration and IP address management. We’ll never leave your business hanging with proactive monitoring and alerting, and traffic analysis 

Assurance Pricing Transparency

Some MSPs offer a low up-front cost and then get you with hidden fees and up-charges. With IE, the contract price you get is it, and onboarding’s included! We understand what it takes to manage and effectively run different environment types. This allows us to build a reliable infrastructure for you while providing a realistic cost estimate.   


We’ve got the tool kit and expertise to help you free up manpower for more strategic objectives. We identify server and workstation management automation opportunities to help you offload to repetitive, manual, and time-consuming tasks. You could even manage vulnerabilities using automation, we can deploy server and workstation OS patches and even patch some third-party apps.  

Reactive Risk Mitigation

If you experience an issue or downtime, we are on it! Our experience and fast turnaround time allow us to efficiently pinpoint the issue and get you up and running quickly! We are an extension of your team in times of need, and our cloud-based toolset allows us to address your issue with precision 

Assurance vs. Access

Wondering if OnDemand Assurance is right for your team? Compare our offerings and find the best fit for your IT Managed Services needs!

OnDemand Assurance OnDemand Access

OnDemand Assurance

From quarterly device updates to 24X7 support, find the services your company needs with our OnDemand Assurance offering.

IE’s OnDemand Assurance is designed for your mission critical infrastructure, so you can deliver the around-the-clock reliability your business needs. This is our more proactive and extensive OnDemand offering but still includes all the benefits of Access. Consider Assurance if you are looking for full IT remediation and on-going operations with optional tech stack design and implementation. 

OnDemand Access

Out-task unique skills or offload all of IT to the experts so you can accomplish your goals.

IE’s OnDemand Access offering provides you with direct access to highly trained and experienced engineers. It allows you to fill skill gaps while extending your existing team, giving you more bandwidth to accomplish your goals. Our engineers are on call 8x5 NBD, but you can submit requests 24x7, expecting a 1 business day response time from our service desk. 

Customer Testimonials

"When our phone system suffered an outage on a Saturday night, IE ruled out the network and contacted the phone and circuit companies. By Sunday morning, our system was fully operational. The way IE handled the situation was PERFECT! IE did exactly what I want my MSP to do ----- they just took care of it. Thank you IE team!"

Sean Stowers
IT Director, Presbyterian Homes


What type of Managed IT Services do you offer?

What is your Service Level Agreement (SLA)?

What type of industry recognition do you have?

What geographic regions do you support?

What features are available with the OnDemand web portal?

How is service requested from OnDemand?

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