Get the talent, tools, and process you need to support complex technologies or optimize your entire IT department.
Get 24/7 access to expert manpower for putting out the "daily fires" and free up your internal team to execute strategic tech projects. They'll gain the field experience and IT maturity they need to improve their efficiency and standardize their processes. Our certified technologists have the field expertise to support various infrastructure types on a global scale, so if your team prefers the daily ops, we can deploy the strategy. More than reactive support! Our team helps you strategize and not only address those support tickets but see them trend down over time.
Gain 24x7 monitoring of your NOC with our Alerting offering. This is our most basic Managed IT Services offering and is perfect for teams who have support to put out the daily fires but need an extra eye on operations.
Gain direct access to highly trained and experienced engineers for simple tasks or complex problems. Get the skills you need, only when you need them. If you simply need proactive/reactive support to put out the daily fires, this is a solution for your team.
Includes Alerting.
You’ll get the benefits of OnDemand Access, plus 24x7 remote system monitoring, daily configuration backups, and proactive admin to deliver around-the-clock reliability to support your business needs. I your looking for a strategic roadmap and continual environment optimization to reduce the amount of support you’ll need, this is for you.
Includes Alerting and Access.
Top talent is expensive and hard to find. We have an entire team of IT professionals with experience in multiple disciplines ready to help you succeed.
Successful IT operations are built on defined processes and years of experience. You'll get both with IE's OnDemand managed IT service.
IT can’t be proactive without visibility. Our modern tools provide deep inspection and automated analysis with the highest levels of security.
Businesses are changing faster than IT can respond. Out-task a portion or outsource all of your IT operations to the experts so you can focus on business transformation.
Our Network Operations Centers (NOC) locations in Charlotte and Raleigh NC are staffed 24x7 with US based resources, eliminating language and time zone issues. Our highly certified and experienced technologists follow Information Technology Infrastructure Library (ITIL) and Project Management Institute (PMI) standards to deliver best-in-class service and have the capability to support local and global clients.
This isn’t your average help desk support; our team has advanced certifications and real-world field experience. In the worst-case scenario, our techs are on hand to address your issues on-site if remote support alone won’t cut it. Our OnDemand team has access to our field-based project engineers to provide guidance on complex issues when needed.
Some MSPs offer a low up-front cost and then get you with hidden fees and up-charges. With IE, the contract price is what you pay...that's it and onboarding's included! We understand what it takes to manage and effectively run complex IT environments so you can be confident in establishing a long-term managed service partnership with IE.
Our team utilizes automation to direct you to the right tier support based on the expertise required to solve your tech issues. This method reduces multiple ticket touches and unnecessary wait time, saving resources and getting you the solutions you need faster.
The biggest cost to organizations is paying for support when they don't need it. Or not having the expertise in house to address nuanced technical issues. We utilize data and analytics to identify areas where we can improve how your team operates, expand your team’s knowledge, and reduce your support tickets over time.
Fast ticket escalation, NOC montioring alerts, and even workstation management efficiency opportunities, we use automation in every tier of our offerings. Offload to repetitive, manual, and time-consuming tasks and reduce your Time to Resolution when you have a tech issue!
Still have questions about OnDemand? We’ve got answers.
Paying for repairs only when problems arise is a reactive approach which often does not come with any type of guaranteed response time. Sometimes you may wait hours or even days to get a diagnosis underway. Monthly subscriptions include SLAs which will provide a more consistent response time. OnDemand response SLAs for P1 outages are 20 minutes. Additionally, OnDemand monthly subscriptions include proactive monitoring and alerting which, in many cases, will allow our team to initiate the diagnostic process before you even have time to submit a request.
At IE, we want to solve your problem as quickly as possible. Clients with an OnDemand Access agreement in place can contact our support team directly and bypass the usual sales, scoping and PO process saving you valuable time and accelerating your MTR.
Consider our OnDemand Assurance offering if you are looking for a proactive approach that can help mitigate problems before they arise.
We are not the cheapest nor are we the most expensive, however we have well-trained people and established processes that provide consistent, effective support. Our NOC and support staff are available 24x7 and are based in the USA to eliminate language and time zone barriers. We’ve built best-in-class technology platforms and automation tools to provide visibility and establish a proactive approach. And lastly, our managed IT services team has access to our highly skilled team of field engineers should they need a second opinion on a complex problem or insight on a technology that they delivered.
You’re right. There’s no value in just another vendor. You need an MSP that knows how to be a partner. Adding an MSP to your partner ecosystem helps protect your business from cybersecurity threats, ensures you've got an IT team with the required skills, and gives you the opportunity to reallocate budget dollars that would have on to an in-house tech team to revenue-producing business initiatives. We've seen instances where we've identified risks through either an assessment or demo, and we could address them before they caused actual damage and costly downtime.
According to Gartner, the average cost of IT downtime is $5,600 per minute. Downtime, at the low end, can be as much as $140,000 per hour, $300,000 per hour on average, and as much as $540,000 per hour at the higher end. When you compare the cost of an MSP vs. the cost of several hours of downtime to your team's productivity and the damage to your company’s reputation, an MSP is an investment. Before signing on the dotted line with any MSP, make sure you know the state of your own IT environment so you can better identify how your business might benefit from a partnership with an MSP. Always do your research! Avoid any MSPs that don’t offer transparent pricing structures or those that don't give a clear understanding of what you're getting for your money.
Managed IT services can provide value to any business if you match organizational gaps to MSP capabilities. The following are just a few of the reasons our customers choose IE.
IT budgeting can seem complex, especially when you’re faced with unplanned expenditures due to service interruptions. Our IT Assessments and Strategic Roadmap services will compare your current state to your desired end state and recommend the best way to align IT investments with the business. These services will uncover inefficacies...areas of under and over investment and identify ways to maximize your IT budget to best support the business, including managed IT services if you desire.
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Not finding what you're looking for? Contact our OnDemand team to find a plan that works for you. In the meantime, learn more about our OnDemand Access and OnDemand Assurance Managed IT Services oferings!
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IT Manager
Midrex Technologies, Inc.