Managed IT Services: OnDemand

Paying for repairs only when problems arise is a reactive approach which often does not come with any type of guaranteed response time. Sometimes you may wait hours or even days to get a diagnosis underway. Monthly subscriptions include SLAs which will provide a more consistent response time. OnDemand response SLAs for P1 outages are 20 minutes. Additionally, OnDemand monthly subscriptions include proactive monitoring and alerting which, in many cases, will allow our team to initiate the diagnostic process before you even have time to submit a request.

At IE, we want to solve your problem as quickly as possible. Clients with an OnDemand Access agreement in place can contact our support team directly and bypass the usual sales, scoping and PO process saving you valuable time and accelerating your MTR. 

Consider our OnDemand Assurance offering if you are looking for a proactive approach that can help mitigate problems before they arise. 

We are not the cheapest nor are we the most expensive, however we have well-trained people and established processes that provide consistent, effective support. Our NOC and support staff are available 24x7 and are based in the USA to eliminate language and time zone barriers. We’ve built best-in-class technology platforms and automation tools to provide visibility and establish a proactive approach. And lastly, our managed IT services team has access to our highly skilled team of field engineers should they need a second opinion on a complex problem or insight on a technology that they delivered. 

You’re right. There’s no value in just another vendor. You need an MSP that knows how to be a partner. Adding an MSP to your partner ecosystem helps protect your business from cybersecurity threats, ensures you've got an IT team with the required skills, and gives you the opportunity to reallocate budget dollars that would have on to an in-house tech team to revenue-producing business initiatives. We've seen instances where we've identified risks through either an assessment or demo, and we could address them before they caused actual damage and costly downtime. 

According to Gartner, the average cost of IT downtime is $5,600 per minute. Downtime, at the low end, can be as much as  $140,000 per hour, $300,000 per hour on average, and as much as $540,000 per hour at the higher end. When you compare the cost of an MSP vs. the cost of several hours of downtime to your team's productivity and the damage to your company’s reputation, an MSP is an investment. Before signing on the dotted line with any MSP, make sure you know the state of your own IT environment so you can better identify how your business might benefit from a partnership with an MSP.  Always do your research! Avoid any MSPs that don’t offer transparent pricing structures or those that don't give a clear understanding of what you're getting for your money.  

Managed IT services can provide value to any business if you match organizational gaps to MSP capabilities. The following are just a few of the reasons our customers choose IE. 

• IT can’t support the pace of growth or transformation of the business. 
• Difficulties in recruiting and/or retaining key skills.
• Lack of consistency and mature processes built on industry standard service delivery frameworks. 

IT budgeting can seem complex, especially when you’re faced with unplanned expenditures due to service interruptions. Our IT Assessments and Strategic Roadmap services will compare your current state to your desired end state and recommend the best way to align IT investments with the business. These services will uncover inefficacies...areas of under and over investment and identify ways to maximize your IT budget to best support the business, including managed IT services if you desire.