Get the talent, tools, and process you need to support complex technologies or optimize your entire IT department.
Get 24/7 access to expert manpower for putting out the "daily fires" and free up your internal team to execute strategic tech projects. They'll gain the field experience and IT maturity they need to improve their efficiency and standardize their processes. Our certified technologists have the field expertise to support various infrastructure types on a global scale, so if your team prefers the daily ops, we can deploy the strategy. More than reactive support! Our team helps you strategize and not only address those support tickets but see them trend down over time.
Top talent is expensive and hard to find. We have an entire team of IT professionals with experience in multiple disciplines ready to help you succeed.
Successful IT operations are built on defined processes and years of experience. You'll get both with IE's OnDemand managed IT service.
IT can’t be proactive without visibility. Our modern tools provide deep inspection and automated analysis with the highest levels of security.
Businesses are changing faster than IT can respond. Out-task a portion or outsource all of your IT operations to the experts so you can focus on business transformation.
Our Network Operations Centers (NOC) locations in Charlotte and Raleigh NC are staffed 24x7 with US based resources, eliminating language and time zone issues. Our highly certified and experienced technologists follow Information Technology Infrastructure Library (ITIL) and Project Management Institute (PMI) standards to deliver best-in-class service and have the capability to support local and global clients.
This isn’t your average help desk support; our team has advanced certifications and real-world field experience. In the worst-case scenario, our techs are on hand to address your issues on-site if remote support alone won’t cut it. Our OnDemand team has access to our field-based project engineers to provide guidance on complex issues when needed.
Some MSPs offer a low up-front cost and then get you with hidden fees and up-charges. With IE, the contract price is what you pay...that's it and onboarding's included! We understand what it takes to manage and effectively run complex IT environments so you can be confident in establishing a long-term managed service partnership with IE.
Our team utilizes automation to direct you to the right tier support based on the expertise required to solve your tech issues. This method reduces multiple ticket touches and unnecessary wait time, saving resources and getting you the solutions you need faster.
The biggest cost to organizations is paying for support when they don't need it. Or not having the expertise in house to address nuanced technical issues. We utilize data and analytics to identify areas where we can improve how your team operates, expand your team’s knowledge, and reduce your support tickets over time.
Fast ticket escalation, NOC montioring alerts, and even workstation management efficiency opportunities, we use automation in every tier of our offerings. Offload to repetitive, manual, and time-consuming tasks and reduce your Time to Resolution when you have a tech issue!
Still have questions about OnDemand? We’ve got answers.
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Not finding what you're looking for? Contact our OnDemand team to find a plan that works for you. In the meantime, learn more about our OnDemand Access and OnDemand Assurance Managed IT Services oferings!
Build a strategic technology roadmap by assessing the gap between your objectives and your current state including compliance requirements, business goals, and continuity plans.
Our team of experienced technologists will scope your project, and provide a combination of design, implementation and project management to successfully execute your project so you can achieve your goals.
IE can provide skilled IT staff to expedite specific projects or simply handle daily demands to ensure IT responsiveness.
Contact a highly trained expert when your team needs help solving complex tech problems or when you need to expand your virtual team to provide overflow capacity.
Take the short survey to get a monthly pricing range for IE's Managed IT Services.
Midrex Technologies, Inc.