Managed IT Services

Our OnDemand services help you monitor, manage, and optimize your environment with elastic engineering support

OnDemand: The skills you need, only when you need them

Maintaining the right in-house talent mix is difficult. With IE’s OnDemand managed services, you get the IT skills you need to succeed exactly when you need them. Our flexible engagement model decreases time to resolution by providing direct access to certified engineers, 24x7.

OnDemand Managed Services

Service Benefits

  • Access

    Access our highly-trained and experienced engineers to help you complete simple tasks or solve complex problems. You get the skills you need when you need them and at an affordable price so you can optimize IT operations.

    • Check Out-task Unique Skill Sets
    • Check Highly-trained Engineers
    • Check Monthly Usage Reports
    • Check 8x5 Engineer Access
    • Check Access to OnDemand Portal
  • Assurance

    Get all the benefits of Access, plus 24x7 remote system monitoring, daily backups and proactive administration. Designed for your mission critical infrastructure, you can deliver around the clock reliability your business needs.

    • Check 24x7 Support with SLA
    • Check Traffic Analysis
    • Check IP Address Management
    • Check Quarterly Device Updates
    • Check Managed Monitoring & Alerting
    • Check Unlimited Emergency Support
    • Check Active Device Management
    • Check Configuration Management
  • X as a Service

    When deadlines are tight, and failure isn't an option, trust IE to deliver critical infrastructure services directly to your customers. Our X as a Service (XaaS) offerings include expert design, industry leading technology and IE OnDemand Assurance in one predictable payment. Choose from our packaged offerings for pin point services or choose a custom solution matched to your unique needs.

    • Check Includes Equipment
    • Check Training
    • Check Installation & Configuration
    • Check Active Device Management
    • Check Unlimited Emergency Support
    • Check Custom Number of Routine Requests per Year
    • Check 24x7 Support with SLA
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    • Check Proactive, Not Reactive
    • Check Quick Problem Resolution
    • Check Co-Managed for Your Control
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Shon Nixon, Midrex Technologies, Inc.

"We suffered a power failure going into a weekend that shut our entire network down. IE worked with me to return our systems to full functionality. Not only did their engineer support us from his home on a Saturday, he also made a trip to the office to make sure everything was visually in working order. This type of support is the primary reason we use IE OnDemand and have made IE our support partner for well over 12 years."

Shon Nixon, Midrex Technologies, Inc.