The skills you need, only when you
need them
OnDemand services to help you monitor, manage and optimize your environment as your needs require.
Elastic Engineering
Maintaining the right in-house talent mix is difficult. With IE’s OnDemand services, you get the skills you need to succeed without hiring additional full time employees. Our flexible engagement model provides direct access to certified engineers, bypassing sales, scheduling, and approval processes.
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Access
Access our highly-trained and experienced engineers to help you complete simple tasks or solve complex problems. You get the skills you need when you need them and at an affordable price so you can optimize IT operations.
Out-task Unique Skill Sets
Highly-trained Engineers
Monthly Usage Reports
8x5 Engineer Access
Access to OnDemand Portal
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Assurance
Get all the benefits of Access, plus 24x7 remote system monitoring, daily backups and proactive administration. Designed for your mission critical infrastructure, you can deliver around the clock reliability your business needs.
24x7 Support with SLA
Traffic Analysis
IP Address Management
Quarterly Device Updates
Managed Monitoring & Alerting
Unlimited Emergency Support
Active Device Management
Configuration Management
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X as a Service
When deadlines are tight, and failure isn't an option, trust IE to deliver critical infrastructure services directly to your customers. Our X as a Service (XaaS) offerings include expert design, industry leading technology and IE OnDemand Assurance in one predictable payment. Choose from our packaged offerings for pin point services or choose a custom solution matched to your unique needs.
Includes Equipment
Training
Installation & Configuration
Active Device Management
Unlimited Emergency Support
Custom Number of Routine Requests per Year
24x7 Support with SLA
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Sign-in hereProactive, Not Reactive
Quick Problem Resolution
Co-Managed for Your Control
Direct Engineer Access

Shon Nixon, Midrex Technologies, Inc."We suffered a power failure going into a weekend that shut our entire network down. IE worked with me to return our systems to full functionality. Not only did their engineer support us from his home on a Saturday, he also made a trip to the office to make sure everything was visually in working order. This type of support is the primary reason we use IE OnDemand and have made IE our support partner for well over 12 years."