There are various factors that can affect MSP pricing structures. Here are some of the most common considerations we've seen over our 25 plus years of quoting Managed IT Services for our customers.

• The type of support you need and how often you will need it (end user, advanced, system) 
• The number of support tickets you'll need each month
• The amount of change requests you submit per month
• The number of devices you have, if they are up to date, and the support/maintenance they will require each month
• How you prefer to manage your environment (in-house management, co-management with MSP, or MSP management)
• The different systems you need managed and the level of support they will require

Depending on your unique situation, hiring an MSP is one way you can lower IT costs. Consider the cost of hiring an in-house technical expert who may not have all the niche expertise you need.

Would you utilize them enough to justify the expense? With the right MSP, you're only paying for what you need and you'll gain access to their entire team of experts with diverse specialties.

• Improve visibility into IT costs and assets, this reduces unnecessary spend and shadow IT that could affect system performance. 
• Set goals for service delivery and client satisfaction. 
• Measure service delivery and use the measurements to implement process changes. 
• Track client satisfaction and respond to incidents where goals were not met. Make sure your employees are heard. 
• Apply a continual service improvement methodology to your IT service structure. 

The questions customers have will vary by business based on compliance requirements, technical skill set needs, and other factors. 

Questions to ask include: 

• What information do you store in your system? 
• Is monitoring and management data secured at rest and in transit? 
• Are your call/contact centers based in the US? 
• Is your data stored in the US? 
• How do you protect customer data?