--- title: Collaboration Technology Solutions description: Looking Collaboration Technology? Improve team connection, unite your existing communication tools, and enhance the customer experience with IE! image: https://www.ineteng.com/hubfs/Untitled%20design%20(35)-3.png --- [Skip to main content](https://www.ineteng.com/collaboration-technology#maincontent) - [ CHALLENGES ](https://www.ineteng.com/collaboration-technology?hsLang=en#CHALLENGES) - [ SOLUTIONS ](https://www.ineteng.com/collaboration-technology?hsLang=en#SOLUTIONS) - [ WHY IE? ](https://www.ineteng.com/collaboration-technology?hsLang=en#COLLABBENEFITS) - [ FAQs ](https://www.ineteng.com/collaboration-technology?hsLang=en#FAQs) - [ COLLAB RESOURCES ](https://www.ineteng.com/collaboration-technology?hsLang=en#COLLABRESOURCES) - Select One - CHALLENGES SOLUTIONS WHY IE? FAQs COLLAB RESOURCES ![IE's Collaboration Technology Solutions](https://www.ineteng.com/hs-fs/hubfs/Website%20Images%20(9).png?width=1600&height=900&name=Website%20Images%20(9).png) ## Flexible Communication. ##### Why you need a reliable virtual collaboration ecosystem. The cloud is here to stay and it's already affected the way organizations do business, communicate with their customers, and collaborate with their teams. It’s no longer optional for businesses to communicate with customers online, but it's essential to providing an exceptional customer experience. We can help you meet these demands with our sophisticated and reliable suite of collaboration technology solutions for unified communications, contact center, and conferencing. ![IE's Collaboration Technology Solutions](https://www.ineteng.com/hs-fs/hubfs/Website%20Images%20(9).png?width=1600&height=900&name=Website%20Images%20(9).png) ## Common Collaboration Challenges #### If you’ve experienced any of these challenges within your current collaboration ecosystem, we can help.   #### Lack of Business Agility #### Disparate Collaboration Tools #### Poor Customer Experience #### Difficulty Connecting Team Members #### Cumbersome Collaboration Tools #### Inefficient Workflow and Slow Customer Response ## Collaboration Technology Solutions We specialize in a variety of solutions to help keep your teams seamlessly connected, in real-time, so your business doesn't have to sacrifice productivity to accommodate today's virtual workforce.  [![IE Contact Center Solutions](https://www.ineteng.com/hubfs/Website%202.0/Icons/Icons_Call-Center.png) ](https://www.ineteng.com/collaboration-technology/contact-center-solutions?hsLang=en) #### [ Contact Center ](https://www.ineteng.com/collaboration-technology/contact-center-solutions?hsLang=en) Whether it's text, chat, social media or voice, provide your customers with a next-level, omnichannel customer experience. [Learn More](https://www.ineteng.com/collaboration-technology/contact-center-solutions?hsLang=en) [![IE Unified Communications Solutions](https://www.ineteng.com/hubfs/Website%202.0/Icons/Icons_Unified-Communications.png) ](https://www.ineteng.com/collaboration-technology/unified-communications?hsLang=en) #### [ Unified Communications ](https://www.ineteng.com/collaboration-technology/unified-communications?hsLang=en) Unite your communication technology in the cloud, communicate with customers, and collaborate with your team anywhere, from any device.  [Learn More](https://www.ineteng.com/collaboration-technology/unified-communications?hsLang=en) [![IE Collaboration Solutions](https://www.ineteng.com/hubfs/Website%202.0/Icons/Icons_Collaboration.png) ](https://www.ineteng.com/collaboration-technology/conferencing?hsLang=en) #### [ Conferencing ](https://www.ineteng.com/collaboration-technology/conferencing?hsLang=en) Keep your team securely connected from anywhere with solutions that enable team collaboration for any industry.  [Learn More](https://www.ineteng.com/collaboration-technology/conferencing?hsLang=en) ## How Can We Help Your Organization Stay Connected? I need Industry Omni-channel Communication with Customers A Way for My Team to Collaborate Virtually A Seamless Video Meeting Experience A Way to Unify and Integrate All My Communication Tech Omni-channel Communication with Customers To Enhance the Customer Experience To Integrate Webex apps with my Existing Applications. To Bring Video Endpoints into my Microsoft Teams Conferences Don't see what you're looking for? Contact our team directly, we can find a solution to your problem! [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Conferencing Keep your team connected virtually with Team spaces that include chat, video calls, virtual meetings, and video conferencing in one solution. With our collaboration technology solutions, you can enhance productivity and deploy tools to improve remote efficiency like virtual whiteboards, team chat, file sharing, and more. Learn More ](https://www.ineteng.com/collaboration-technology/conferencing?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Unified Communications Create a seamless experience for your team and customers alike with our UC technology. We can help you integrate your communication tools for a seamless experience across all platforms, devices, and media types. Learn More ](https://www.ineteng.com/collaboration-technology/unified-communications?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Conferencing Audio and Video meetings are just the beginning. We can provide the tools to help you collaborate. We offer virtual white-boarding, file sharing, team chat, document collaboration, and the ability to record and save it all! We’ll can help you gain these benefits even if you already have another meeting vendor; ask us how! Learn More ](https://www.ineteng.com/collaboration-technology/conferencing?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Unified Communications Our UC technologies can help you Integrate your existing communication tech ecosystem for one seamless experience across all platforms, devices, and media types. This one-system approach unites phone, email, chat, file sharing, meetings, and more, so your team can access all relevant data form one interface. Learn More ](https://www.ineteng.com/collaboration-technology/unified-communications?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Contact Center Organize and efficiently handle all incoming requests from your customers. With the right contact center technology, your customers can contact you via chat, social media, text, video conferencing and of course voice. All your agents will see the internal workflow of requests creating a more efficient process, and reducing wait times and improving the customer experience. Learn More ](https://www.ineteng.com/collaboration-technology/contact-center-solutions?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Contact Center Improve your customer's experience by allowing them connect with your team from any location, device or media type. And, measure customer sentiment in real-time so you address the concerns of dissatisfied customers faster. Learn More ](https://www.ineteng.com/collaboration-technology/contact-center-solutions?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Conferencing Do you already own collaboration solutions but need additional functionality and a better user experience? We can integrate Cisco Webex and give you the features you need without a large overhaul! Learn More ](https://www.ineteng.com/collaboration-technology/conferencing?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Conferencing Integrate your Microsoft Teams Collaboration solution with Webex to gain the benefit of using non-Microsoft endpoints. You shouldn’t be tied to one vendor when different tech can bring different benefits to your organization. Learn More ](https://www.ineteng.com/collaboration-technology/conferencing?hsLang=en) ## Why IE for Collaboration #### We offer more than just tech. We provide expert guidance based on our years of experience. #### Experienced Collaboration Team We have deep technical expertise in collaboration technologies to help you simplify the complex and keep your team connected. We can design, implement, and support your collaboration solutions for an experience unique to your business needs. And, our experts can help you with adoption barriers and end-user training to maximize your return on investment. #### Customer Experience Team There are countless tools and licenses to keep track of in the collaboration wheelhouse. That’s why we’ve created the **IE Customer Experience Team;** to improve your user experience. From adoption and team utilization to full lifecycle support, our team ensures you get the most out of your collaboration investment. They’ll provide you with updates to determine if your collaboration platforms are helping you meet your business goals, and suggest data-driven recommendations to improve your ROI.   #### Stress-free Cloud Collaboration Migration We offer the tech stack and expertise to help you move seamlessly from an on-prem environment to the cloud. Our experience implementing industry leading cloud-hosted collaboration solutions can help you eliminate the hassle and expense of server and software ownership.  #### Locality Many of our customers are headquartered in the Southeast so we hire teams close to them for the best support. However, while most of our people are based in the SE, we have the expertise and breadth of the big players and routinely handle national and even global projects. With IE, you get big company capabilities in a nimble package! ## FREQUENTLY ASKED QUESTIONS #### Should I migrate from on-premise to cloud communications? Transitioning to the cloud will give you more flexibility, more scalability, and will allow your staff to focus on the business objectives, rather than managing your collaboration infrastructure.  - According to Gartner, by 2025, 85% of enterprises will shut down their traditional data centers and shift to the cloud.*  - Cisco finds that Collaboration is one of the top reasons most businesses are considering the transition. There are obvious benefits, but moving to the cloud is no small job. If you aren't ready for a full cloud migration, our motto is "Any Prem", meaning you have the options to securely host your collaboration platform on premise, in the cloud, or a hybrid of the two. If you're ready to make the transition, we'll work with you to select the best option and migration path for your business.  #### How do you maintain productivity and culture when everyone is working from home? Collaboration technology is more than a phone system. People need to feel connected to maintain a strong company culture and help prevent burnout. With virtual team collaboration solutions like the Webex App (for file sharing, video, virtual workspaces, and white boarding) you can keep your remote, roaming, and hybrid workers connected, engaged, and productive - no matter their location.  #### How can I support customers using any technology channel such as social media, SMS or web chat? Today’s customer wants a direct connection to the brands they care about and they expect businesses to use technology to communicate 24 x 7, via multiple channels. Our contact center solutions not only allow you to integrate all channels into your agent workflow, but also use Artificial Intelligence (AI) to automate routine responses and escalate cases based on customer sentiment. We can record and store calls for training and compliance purposes while optimizing call patterns to improve agent staffing. Sentiment features will analyze the caller's voice in real-time and can contact the supervisor to help address a customer's concern. All these tools will allow your team to better help the customer, reduce wait times, and proactively get the right people involved at the right time.  ## Recommended Resources [![Image](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) ](https://www.ineteng.com/blog/microsoft-teams-room-mtr-or-cisco-webex-video-integration-for-microsoft-teams-vimt?hsLang=en) Blog #### ## [Microsoft Teams Room (MTR) or Cisco Webex Video Integration for Microsoft Teams (VIMT)? ](https://www.ineteng.com/blog/microsoft-teams-room-mtr-or-cisco-webex-video-integration-for-microsoft-teams-vimt?hsLang=en) Using Microsoft Teams and looking to utilize the Webex integration to enhance your video? Read our blog where we compare MTR and VIMT modes!  [Read Now](https://www.ineteng.com/blog/microsoft-teams-room-mtr-or-cisco-webex-video-integration-for-microsoft-teams-vimt?hsLang=en) [![Image](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) ](https://www.ineteng.com/blog/webex-teams-and-microsoft-teams-unite-to-improve-collaboration?hsLang=en) Blog #### ## [Webex Teams and Microsoft Teams Unite to Improve Collaboration](https://www.ineteng.com/blog/webex-teams-and-microsoft-teams-unite-to-improve-collaboration?hsLang=en) Webex and Microsoft Teams have integrated. Read our blog to learn about the features and benefits of this upgrade!  [Read Now](https://www.ineteng.com/blog/webex-teams-and-microsoft-teams-unite-to-improve-collaboration?hsLang=en) [![Image](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) ](https://www.ineteng.com/blog/navigating-contact-centers-and-cloud-calling-with-webe?hsLang=en) Blog #### ## [Navigating Contact Centers and Cloud Calling with Webex](https://www.ineteng.com/blog/navigating-contact-centers-and-cloud-calling-with-webe?hsLang=en) Are you paying for a contact center but not sure if you’re underutilizing or investing in unnecessary features? Explore Webex's offerings to learn more. [Read Now](https://www.ineteng.com/blog/navigating-contact-centers-and-cloud-calling-with-webe?hsLang=en) [View All](https://www.ineteng.com/technology-resources?hsLang=en) ## Out of Office Doesn't Mean Out of Options Extend your physical office! Give your dispersed teams the tools they need to stay productive while working from anywhere. Contact us to learn which one of our secure and reliable Collaboration solutions is right for your business.  [Discuss Collaboration Options ](https://www.ineteng.com/schedule-a-meeting?hsLang=en)