--- title: IE Managed Services description: Achieve your IT goals with IE's Managed Services. Enhance productivity, address challenges, and stay competitive with expert support and innovative solutions. image: https://www.ineteng.com/hubfs/Managed%20IT%20Services%20.png --- [Skip to main content](https://www.ineteng.com/ie-managed-services#maincontent) - [ BEST FIT ](https://www.ineteng.com/ie-managed-services?hsLang=en#BEST) - [ HOW WE DELIVER ](https://www.ineteng.com/ie-managed-services?hsLang=en#HOW) - [ WHY IE? ](https://www.ineteng.com/ie-managed-services?hsLang=en#WhyIE) - [ FAQs ](https://www.ineteng.com/ie-managed-services?hsLang=en#FAQs) - Select One - BEST FIT HOW WE DELIVER WHY IE? FAQs ![Managed Services: woman checking computer screen](https://www.ineteng.com/hs-fs/hubfs/15.jpg?width=600&height=338&name=15.jpg) ## Accomplish Your Top IT Priorities with Managed Services IT departments face several key challenges, including improving the customer experience, managing data effectively, enhancing the employee experience, increasing cost efficiency, and introducing new products and services. Our Managed Services can help you address these concerns by providing expert support and innovative solutions. Managed Services enable IT teams to streamline their operations, optimize resources, and focus on strategic initiatives, ensuring you meet your goals and stay competitive in a rapidly evolving landscape. ![Managed Services: woman checking computer screen](https://www.ineteng.com/hs-fs/hubfs/15.jpg?width=600&height=338&name=15.jpg) ## What Issues Do You Need Help Addressing? #### Address your challenges and maximize business productivity with improved IT See what concerns we commonly address with: Industry Select a Managed Service Managed Collaboration Services Managed IT Services Managed Cloud Services Managed Security Services Managed Networking Services ### Sorry, we couldn't find any results based on your selection. ![Managed Networking 4](https://www.ineteng.com/hs-fs/hubfs/Managed%20Networking%204.jpg?width=600&name=Managed%20Networking%204.jpg) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Communication Breakdown You have inefficient communication tools leading to miscommunication, missed messages, or delays. Learn More about IE's Managed Collaboration Services ](https://www.ineteng.com/managed-collaboration-services?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Poor Collaboration Tools You lack effective collaboration tools hindering teamwork and productivity. Learn More about IE' Managed Collaboration Services ](https://www.ineteng.com/managed-collaboration-services?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Integration Challenges Difficulty in integrating different collaboration platforms and applications. Learn More about IE's Managed Collaboration Services ](https://www.ineteng.com/managed-collaboration-services?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Frequent Downtime Regular system failures or network downtimes affecting operational efficiency. Learn More about IE's Managed IT Services ](https://www.ineteng.com/ie-managed-it-services?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Outdated Technology Reliance on outdated hardware or software, hindering performance and security. Learn More about IE's Managed IT Services ](https://www.ineteng.com/ie-managed-it-services?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Insufficient IT Staff Limited in-house IT resources to handle the growing technological needs of the company. Learn More about IE's Managed IT Services ](https://www.ineteng.com/ie-managed-it-services?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Data Security Concerns Worries about the security of sensitive data stored in the cloud. Learn More about IE's Managed Data Center/ Cloud Services ](https://www.ineteng.com/managed-cloud-services?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Inefficient Cloud Management Difficulty in managing and optimizing cloud resources effectively. Learn More about IE's Managed Cloud Services ](https://www.ineteng.com/managed-cloud-services?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Lack of Scalability Inability to scale cloud infrastructure based on changing business requirements. Learn More about IE's Managed Data Center/ Cloud Services ](https://www.ineteng.com/managed-cloud-services?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Cybersecurity Threats Frequent security breaches, malware attacks, or phishing incidents. Learn More about IE's Managed Security Services ](https://www.ineteng.com/managed-security-services?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Compliance Challenges Struggling to meet industry or regulatory compliance standards. Learn More about IE's Managed Security Services ](https://www.ineteng.com/managed-security-services?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Insufficient Security Measures Inadequate protection against evolving cybersecurity threats. Learn More ](https://www.ineteng.com/managed-security-services?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Network Downtime Frequent network outages affecting day-to-day operations. Learn More about IE's Managed Networking Services ](https://www.ineteng.com/managed-networking-services?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Network Congestion Slow network speeds and performance issues due to congestion. Learn More about IE's Managed Networking Services ](https://www.ineteng.com/managed-networking-services?hsLang=en) [![Case Study](https://www.ineteng.com/hubfs/assets/spacers/16x9.png) #### Complex Network Infrastructure Managing a complex network infrastructure without the necessary expertise. Learn More about IE's Managed Networking Services ](https://www.ineteng.com/managed-networking-services?hsLang=en) ## How We Deliver our Managed Services Considering IE's Managed Services? Check out our process.  #### 1. Automation **One Touch Tickets **​ ​Intelligent ticketing process routes tickets to engineer that can resolve the issue ​ ​**Automated Problem ****Management**​ When a device triggers six or more alerts in one week, a ticket is assigned based on the device and skill required. An engineer investigates the cause of the alert, converts the issue into a problem ticket, and then fixes the problem. #### 2. Strategic IT Roadmap During onboarding, we collaborate  to understand your goals and assess your current IT environment. We build a strategic roadmap to correct current deficiencies and to improve the ongoing visibility, budgeting process, and stability of IT systems.​ This provides proper IT planning to help avoid emergency expenditures. It also ​allows the business to focus on core competencies to better serve customers ​and delivers digital transformation for the business. #### 3. Quarterly Business Reviews You'll receive continual feedback through QBRs as we measure and report on progress against your Strategic IT Roadmap​. This includes automated data collection for data driven decision-making and ensures wholistic input for future planning, architectural changes, and refresh plans ​ ​​ ## How IE's Managed Services Can Help #### Implement Strategic Initiatives Rather than go through the break/fix cycle, our team will help you to maximize your IT Investment with productivity gains, resource efficiency, and digital transformation. #### Improve Workforce Productivity By enhancing your IT service delivery and by providing proactive monitoring, maintenance, and support, we'll ensure operations continue running smoothly.  #### Provide Access to Quality IT Talent If you struggle with retaining quality IT talent, or simply having the right expertise on hand, or services can help. You'll gain access to specialized expertise, scalable resources, and  innovative technology deployment to fill skill gaps.  #### Implement Best-Practice Processes If you're lacking in a comprehensive IT process, our team can help implement best practices, compliance, and standardized procedures.  ## Check out IE's Managed Services Managed DC/ Cloud Managed Collaboration Managed IT Managed Networking Managed Security Select a tab Managed DC/ Cloud Managed Collaboration Managed IT Managed Networking Managed Security ### Managed Data Center/Cloud Services We offer comprehensive administration services for servers, hypervisors, storage, and select applications to ensure seamless operations. Our approach includes stabilization through meticulous technical reviews and proactive optimization, enhancing system performance and reliability. Additionally, we provide robust security operations services powered by Arctic Wolf, ensuring your infrastructure remains secure and resilient against threats. [Learn More about IE's Managed DC/Cloud Services Click Here ](https://www.ineteng.com/managed-cloud-services?hsLang=en) ### Managed Collaboration Services We offer administration services for customer voice, video, meeting, and contact center applications to enhance communication and collaboration. Our stabilization efforts are achieved through thorough technical reviews and proactive optimization, ensuring smooth and efficient operations. By focusing on these critical areas, we help maintain the reliability and performance of your communication infrastructure. [Learn More about IE's Managed Collaboration Services Click Here ](https://www.ineteng.com/managed-collaboration-services?hsLang=en) ### Managed IT Services We provide comprehensive administration services for your entire infrastructure environment, ensuring all aspects are effectively managed. This includes handling end-user devices and offering dedicated end-user support, tailored to meet the needs of customers with approximately 500 employees or fewer. Our stabilization efforts involve thorough technical reviews and proactive optimization, enhancing system reliability and performance. Additionally, we offer robust security operations services powered by Arctic Wolf, safeguarding your infrastructure against potential threats. [Learn More about IE's Managed IT Services Click Here ](https://www.ineteng.com/ie-managed-it-services?hsLang=en) ### Managed Networking Services We provide comprehensive administration for LAN, WAN, WLAN, and SDWAN environments, ensuring seamless connectivity and network performance. To maintain stability, our services include thorough technical reviews and proactive optimization strategies, addressing potential issues before they escalate. Additionally, we offer robust security operations services powered by Arctic Wolf, delivering top-tier protection and peace of mind for your network infrastructure. [Learn More about IE's Managed Networking Services Click Here ](https://www.ineteng.com/managed-networking-services?hsLang=en) ### Managed Security Services We offer administration services for firewall, VPN, EDR, email, NAC, MFA, and DNS security, ensuring robust protection across your entire network. Our approach includes stabilization through meticulous technical reviews and proactive optimization, enhancing the security and efficiency of your systems. Additionally, we provide advanced security operations services powered by Arctic Wolf, ensuring your infrastructure remains resilient against emerging threats. [Learn More about IE's Managed Security Services Click Here ](https://www.ineteng.com/managed-security-services?hsLang=en) ## Frequently Asked Questions Still have questions about our Managed Services? We’ve got answers.  #### How does your price compare to other MSPs? We are not the cheapest nor are we the most expensive, however we have well-trained people and established processes that provide consistent, effective support. Our NOC and support staff are available 24x7 and are based in the USA to eliminate language and time zone barriers. We’ve built best-in-class technology platforms and automation tools to provide visibility and establish a proactive approach. And lastly, our managed IT services team has access to our highly skilled team of field engineers should they need a second opinion on a complex problem or insight on a technology that they delivered.  #### Why would I hire an MSP? It’s too expensive and I don’t really see the value. You’re right. There’s no value in just another vendor. You need an MSP that knows how to be a partner. Adding an MSP to your partner ecosystem helps protect your business from cybersecurity threats, ensures you've got an IT team with the required skills, and gives you the opportunity to reallocate budget dollars that would have on to an in-house tech team to revenue-producing business initiatives. We've seen instances where we've identified risks through either an assessment or demo, and we could address them before they caused actual damage and costly downtime.  According to Gartner, the average cost of IT downtime is $5,600 per minute. Downtime, at the low end, can be as much as  $140,000 per hour, $300,000 per hour on average, and as much as $540,000 per hour at the higher end. When you compare the cost of an MSP vs. the cost of several hours of downtime to your team's productivity and the damage to your company’s reputation, an MSP is an investment. Before signing on the dotted line with any MSP, make sure you know the state of your own IT environment so you can better identify how your business might benefit from a partnership with an MSP.  Always do your research! Avoid any MSPs that don’t offer transparent pricing structures or those that don't give a clear understanding of what you're getting for your money.   #### I already have an IT team. Why do I need Managed IT Services? Managed IT services can provide value to any business if you match organizational gaps to MSP capabilities. The following are just a few of the reasons our customers choose IE.  - IT can’t support the pace of growth or transformation of the business.  - Difficulties in recruiting and/or retaining key skills. - Lack of consistency and mature processes built on industry standard service delivery frameworks.  Whether you want to out-task a specific technology or outsource all of IT, we can be a key part of your IT strategy to support better outcomes for the business. #### What if I don’t have the budget for Managed IT Services? IT budgeting can seem complex, especially when you’re faced with unplanned expenditures due to service interruptions. Our IT Assessments and Strategic Roadmap services will compare your current state to your desired end state and recommend the best way to align IT investments with the business. These services will uncover inefficacies...areas of under and over investment and identify ways to maximize your IT budget to best support the business, including managed IT services if you desire. ## Customer Testimonials "When our phone system suffered an outage on a Saturday night, IE ruled out the network and contacted the phone and circuit companies. By Sunday morning, our system was fully operational. The way IE handled the situation was PERFECT! IE did exactly what I want my MSP to do ----- they just took care of it. Thank you IE team!"  SEAN STOWERS PRESBYTERIAN HOMES ** ** ## Don't see what you're looking for? #### Contact us for more customized options.  [Schedule a Call](https://www.ineteng.com/schedule-a-meeting?hsLang=en)