​The skills you need,
only when you
need them​

OnDemand services to help you monitor, manage and optimize your environment as your needs require.

Elastic Engineering

Maintaining the right in-house talent mix is difficult. With IE’s OnDemand services, you get the skills you need to succeed without hiring additional full time employees. Our flexible engagement model provides direct access to certified engineers, bypassing sales, scheduling, and approval processes.

OnDemand Services

OnDemand Sevice Benefits

  • Access

    Direct access to highly trained and experienced engineers for simple tasks or complex problems. Get the skills you need when you need them at preferred rates. 

    • Check Dedicated OnDemand Engineers
    • Check Extension of Your Staff
    • Check Phone, Email & Portal Access
    • Check Monthly Usage Reports
    • Check Prefered Rates for Remote & On-Site Work
    • Check Quick Engineer Access
  • Insurance

    All the benefits of Access, plus IE's promise to be there when you need us, guaranteed. Priority access so you can sleep well at night.

    • Check Service Level Agreement
    • Check Guaranteed Availability
    • Check 24x7 Engineer Access
    • Check Priority Support
    • Check Affordable Emergency Services
    • Check OnDemand Portal Access
  • Assurance

    All the benefits of Insurance, plus remote system administration providing you with peace of mind through proactive monitoring, response and reporting.

    • Check Eyes-on-Glass NOC
    • Check Incident Coordination
    • Check Staffing, Audits, and Upgrades
    • Check Proactive Incident Respose
    • Check Daily, Monthly and Quarterly Reporting
    • Check Application Performance Monitoring
  • IT as a Service

    Out-task or outsource infrastructure operations so you can focus on strategic IT planning. Includes Access, Insurance and Assurance benefits.

    • Check Complete OpEx Model
    • Check Contract Management
    • Check Onsite & Remote Staffing
    • Check Recruiting Services
    • Check Technology Portfolio Management
    • Check Staff Curriculum Development
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    • Check Proactive, Not Reactive
    • Check Quick Problem Resolution
    • Check Co-Managed for Your Control
    • Check Direct Engineer Access
Operate
Shon Nixon, Midrex Technologies, Inc.

"We suffered a power failure going into a weekend that shut our entire network down. IE worked with me to return our systems to full functionality. Not only did their engineer support us from his home on a Saturday, he also made a trip to the office to make sure everything was visually in working order. This type of support is the primary reason we use IE OnDemand and have made IE our support partner for well over 12 years."

Shon Nixon, Midrex Technologies, Inc.