An end-to-end, standards-based Cisco Business Communications Solution brings together data, voice, and video communications on a single network to deliver more effective communications that can help lower operating costs, increase customer satisfaction, and optimize business productivity.

The solution enables companies to quickly reduce their total cost of network ownership by consolidating their voice and data systems to a converged IP network and allowing customers to integrate with critical business applications such as Microsoft CRM and Microsoft Outlook. Using a single network for all communications helps them reduce monthly toll and leased-line charges, consolidate separate maintenance contracts for voice and data systems, and simplify cabling and wiring requirements.

The Cisco Business Communications Solution can also deliver significant strategic benefits by helping a business improve its operational efficiency with communications services like IP call handling and unified messaging. A recent study by The Radicati Group, Inc., a research firm in Palo Alto, California, estimates that unified messaging generates 25 to 40 minutes per day of additional productivity per employee. Since the Cisco Business Communications Solution provides support for wireless and mobile workforces, staff can stay connected and productive, regardless of location. Employees can spend more time with customers or managing business.

Combining separate data and voice networks into one IP infrastructure enables companies to simplify operations as they build additional value into their networks. With the Cisco Business Communications Solution, companies can merge previously disparate support and administrative staffs for voice and data networks. By eliminating redundancy, companies can redirect their assets toward strategic core business investments. Many organizations are significantly improving their network support staff productivity as a result of deploying a converged IP network. With the Cisco Business Communications Solution, companies can also support innovative XML and business applications, helping to ensure content integration with back-end database systems for sales and marketing, new service creation, and finance, legal, and technology operations.

The convergence of voice, video, and data onto a single network is a natural communications evolution, allowing organizations to reduce costs, simplify management, and offer new services. IE is a recognized leader in the adoption and deployment of IP communications with large-scale deployments of Cisco Systems technology for Health Care, Manufacturing and Distribution, Retail Operations, Legal and Communications to name a few.

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Cisco Systems IP Communications

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